Privacy Policy

This Privacy Policy applies to the Air Conditioning Varsity Lakes website (airconditioningvarsitylakes.com.au) only. Air Conditioning Varsity Lakes operates under a fully licensed, insured and ARC-certified business, holding Lic #83326 and ARC #L160535. We are committed to handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using this website or submitting the contact form, you agree to the collection and use of your information as described in this policy.

Information you give us:

• Your name, phone number and email, when you submit the contact form
• Your suburb, the service you need, urgency and any message details you provide through the contact form
• Any other information you give us when you contact us by phone

Information collected automatically:

• Cookies and usage data, such as page views, time on page and scroll depth
• Device information, including browser, operating system, IP address and screen resolution
• Approximate location based on IP address

Information from third parties:

• Call metadata from our call-tracking provider when you call the phone number listed on this site
• Conversion data from Google Ads or other advertising platforms, if you arrived via a paid ad

• To respond to your contact form submission or phone call
• To book and complete air conditioning work at your property
• To provide workmanship guarantee service or follow-up if you become a customer
• To improve the website and understand which pages help visitors, using Google Analytics
• To attribute marketing channels, using call tracking and Google Tag Manager
• To comply with legal obligations, such as tax records and licence reporting

We share data with a small number of service providers, each for a specific purpose:

• Cloudflare: hosts the website and protects it from malicious traffic. Processing occurs in the United States, with a global network presence.
• Google Analytics 4 and Google Tag Manager: analyse how the website is used. Processing occurs in the United States.
• Our call-tracking provider: tracks which marketing channel a phone call came from. Processing occurs in Australia.
• Our lead-management system: receives and stores contact form submissions.

We do not sell your personal information to third parties, and we do not share it with any service beyond those listed above.

This website uses cookies for analytics and tag management purposes, which help us understand how visitors use the site. You can disable cookies through your browser settings at any time, though some website features may not work as intended if you do.

• Contact form submissions: retained for 7 years, in line with Australian business record-keeping obligations
• Customer records for booked work: retained for 7 years
• Analytics data: retained per Google Analytics' default retention period, currently 14 months
• Call recordings, if any: retained for 12 months, unless needed for an ongoing dispute

Under the Australian Privacy Principles, you have the right to:

• Access: ask what personal data we hold about you
• Correction: ask us to correct inaccurate or out-of-date data
• Deletion: ask us to delete your data, subject to our legal record-keeping requirements
• Complaints: raise a complaint with us directly in the first instance; if it is not resolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

We take reasonable steps to protect your personal information, including secure hosting infrastructure through Cloudflare and access controls on our lead-management system. No method of transmission over the internet is completely secure, but we work to protect your data appropriately.

This website is not directed at children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will remove it.

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a new "last updated" date. Continued use of this website after an update constitutes acceptance of the updated policy.

• Business: Air Conditioning Varsity Lakes
• Operating under: a fully licensed, insured and ARC-certified business, Lic #83326, ARC #L160535
• Phone: (07) 5661 9514
• Website: airconditioningvarsitylakes.com.au

If you have a question about this Privacy Policy or how your information is handled, please contact us.